I feel it is important that guests talk about the complete truth when it comes to deposit returns. The contract agreement that is signed by ALL guests states that any cleaning or damage is to be taking off the security deposit. If for some reason the deposit is not returned it is due too a few reasons! We do answer all e-mails, and we try to return all calls in a timely manner. Any quests wishing to inquiry about security deposits please phone me! my number is here on this site